Shipping Information

Overview

We ship physical products throughout the European Union. This page outlines our shipping policies, delivery times, and what you can expect when ordering from us.

Processing Time

Orders are typically processed within 3-5 business days (Monday through Friday, excluding holidays). You will receive an email confirmation when your order has been shipped, along with tracking information.

Please note that processing times may be longer during peak seasons and promotional periods.

Shipping Coverage

We currently ship to all countries within the European Union. Shipping times and costs vary depending on your location.

Delivery Times

After processing, typical delivery times are:

• 5-10 business days for most EU destinations

• Delivery times may vary based on your specific location and carrier

• Remote areas may experience longer delivery times

Total time from order to delivery is typically 8-15 business days (including processing time).

Shipping Costs

Shipping costs are calculated at checkout based on:

• Package weight and dimensions

• Delivery destination

• Selected shipping method (where applicable)

The exact shipping cost will be displayed before you complete your purchase.

Shipping Carriers

We work with reliable shipping carriers to ensure your order arrives safely. The carrier used for your order may vary depending on your location and package specifications.

Order Tracking

Once your order ships, you will receive:

• Shipping confirmation email

• Tracking number

• Link to track your package

You can track your order status by: 1. Clicking the tracking link in your shipping confirmation email 2. Visiting the carrier's website with your tracking number 3. Logging into your account and viewing order history

VAT and Customs

Within the EU

For shipments within the European Union, VAT handling may vary by country:

• Some orders may include all applicable VAT at checkout

• Cross-border shipments may be subject to local VAT regulations

• No customs duties apply for intra-EU shipments

Please note that tax regulations vary by country. If you have questions about VAT for your specific order, contact us at .

Delivery Issues

Lost or Stolen Packages

If your package shows as delivered but you haven't received it: 1. Check with neighbors or building management 2. Verify the delivery address in your order confirmation 3. Wait 24 hours (sometimes packages are marked as delivered before actual delivery) 4. Contact us at if the package doesn't arrive

Damaged Packages

If your package arrives damaged: 1. Take photos of the damaged packaging and items 2. Contact us at within 48 hours of receipt 3. We will work with you to resolve the issue

Delayed Shipments

While we work with reliable carriers, occasional delays can occur due to:

• Weather conditions

• Carrier delays

• Incorrect or incomplete address information

• Local holidays or customs processing

If your shipment is significantly delayed beyond the estimated delivery time, please contact us and we'll investigate with the carrier.

Address Information

Correct Address

Please ensure your shipping address is complete and accurate, including:

• Full name

• Street address and house number

• Postal code

• City

• Country

Incorrect or incomplete addresses may result in delivery delays or returned packages.

Address Changes

Before Shipment: Contact us immediately at and we'll update your shipping address if the order hasn't been processed yet.

After Shipment: Once an order has shipped, we cannot change the delivery address. You may need to contact the carrier directly to request address changes or arrange for package redirection (additional fees may apply).

Multiple Items in One Order

If you order multiple items:

• We try to ship all items together when possible

• Some items may ship separately due to warehouse locations or availability

• You may receive multiple tracking numbers for the same order

• No additional shipping charges apply for split shipments from our side

Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect or incomplete address

• Refused delivery

• Unclaimed package at delivery point

We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Contact Us

For questions about shipping, please contact us at:

• Email:

• Subject Line: Please include your order number for faster assistance

We aim to respond to all shipping inquiries within 24-48 hours during business days.